Dear Claudienne,

I am writing to you on behalf of my wife. She served the Jamaican education system as a teacher for 37 years at a primary school in St Catherine and retired as a vice-principal.

We both now live in the United States.

For the last year and a half she has not received her pension from the accountant general. She is now sick and has had three bypass surgeries, brain surgery as well as other illnesses.

She has been in communication with four different officers at the Accountant General’s Department and has done everything that they have instructed her to do. She has been sending queries to them by e-mail but the responses have been infrequent and she has been unable to find out when her pension payments will resume.

She would be appreciative of your help to get them to activate her pension payments as quickly as possible.

AG

Dear AG,

Tell Claudienne contacted the director of the communications and customer service relations unit at the Accountant General’s office for clarification on why your wife YG has not been receiving her pension.

The column has received the following e-mail from the AG:

“Mrs YG’s payments became inactive due to non receipt of life certificates over a prolonged period. We are now in receipt of the outstanding verification documents and a current life certificate; therefore, her payments including all arrears will be paid this month, January 2023. We will make contact with the pensioner regarding same.

We are indeed sorry to hear about the illnesses Mrs YG has been battling. Please extend our well wishes.”

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-421/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.