Dear Claudienne,

On November 26, 2022 I took a loan at Courts Redi Cash in the sum of $169,000.00. The loan agreement stated a payback of $19,724.00 monthly for a period of 12 months. I have been making regular monthly payments of $20.000.00 since December 2022.

In March 2023, I visited the office and made a payment of $40,000.00 to cover my loan payments for March and April 2023. At the time, I was not informed that I could not make a prepayment on the account nor was I told that the overpayment would be applied to the principal amount.

On May 12, 2023 I was called by an agent and informed that my account was in arrears. I informed the agent that I had made a payment in March to cover the March and April payments.

I was told that due to system changes the amount I paid was applied to the principal and I, therefore, would have to make a payment for the month of April.

I am quite baffled that monies paid on an account could be put towards a principal payment when the customer did not make that request. This situation, which is no fault of mine, can negatively affect my credit rating. I am also quite disappointed in the institution, as a shift in policy as to how payments are applied should have been communicated to the customer.

I am not in a position to make a double payment at this time and I am, therefore, requesting that the amount that was applied to the principal be reversed and applied to my monthly payment for April as was intended.

I would appreciate your help and am hopeful that there can be an amicable solution to the matter.

AH

Dear AH,

Tell Claudienne has been in communication with the customer experience analyst at Unicomer (Jamaica) Limited in respect of your concerns. On September 20, 2023, you informed Tell Claudienne that the company had addressed your concerns.

Your e-mail to Tell Claudienne reads as follows:

“This is an update on the matter you have been helping me with. I received a call from the customer experience Unicomer analyst yesterday afternoon. She informed me that all interest/fees that were added to my account have now been removed and that the matter is now resolved.

I take this opportunity to thank you again for your assistance. You have truly been a voice for me, and I remain grateful. I know that if you had not intervened I would not have gotten the matter resolved. May God bless you always.”

We wish you all the best.

Have a problem with a store, utility company? Telephone 876-936-9346 or Cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.