Dear Claudienne,

I have been having a serious issue with Flow Jamaica restoring my Internet service since I reported the matter on December 27, 2023. On the same day I reported the matter a representative called me to set an appointment for December 29, 2023, between 12 & 5 pm. On the 28/12/2023 a technician called to ask if someone was at the premises at the moment. He was told that no one was there and I informed of my appointment date.

On the appointed date no technician called or showed up. However, when I called the Flow 100 number to ask why the technician had not come, I was informed that the technician had reported/logged that the customer had rescheduled the appointment to 30/12/2023 between 12 & 5 pm. This was not true.

I once again waited for a technician to come and fix the problem and again, he did not come or call. I called Flow 100 again and this time I was told that the technician reported that he had no access to the premises. I was then told that a technician would visit on the 31/12/2023 but he did not come.

I have called Flow 100 almost everyday since and have been told that they will escalate the matter.

On January 21, 2024 I called again and was informed that the ticket number that I was issued with was closed on January 12, 2024 due to “no access to the premises”, and a new ticket was created. I was not informed of the new ticket number.

No one has directed me to the department that can resolve my issues and I have only been able to report my issue through calling or WhatsApping Flow. However, this does not work.

I seek your assistance in resolving this issue with Flow Jamaica.

NA

Dear NA,

Tell Claudienne has been in communication with Flow and has been informed that the matter had been referred to the company’s customer experience team “for resolution as soon as possible”.

Tell Claudienne notes that the problem has been resolved.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell whatsap # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.