Dear Claudienne,

I have requested your help in the past when trying to do it on my own has yielded no results. I am again reaching out to you as you have always gotten my issues resolved for me.

My issue is with Flow. I have cable and Internet services that I pay for at our family residence in Mandeville for the use of my parents. My parents are now both deceased and a niece was living at the home. However, we are doing major repairs to the home so no one is living there now and the repairs may take well over a year.

I am currently living in Canada and tried calling Flow’s toll-free number, straight to their number in Kingston as well as their number in Mandeville. All of these numbers either do not ring or go unanswered.

I have also been in contact with Flow via their WhatsApp chat for over two weeks now to request cancellation of services. I feel that I am being given the runaround. I keep getting responses from the agents up to the point where I request cancellation, provide all my information, and am told I will be transferred to the department that deals with cancellations, then there are no more responses.

I think it is unacceptable to be paying between $8,000 and $9,000 for services that are not being used by anyone. In one chat I was told that my payments needed to be up-to-date and I paid my current bill. I know I will be getting another bill soon and it seems unfair to me to be paying this when I have been trying for weeks to get the services cancelled.

Any assistance you can give towards getting this matter resolved will be greatly appreciated.

CF

Dear CF,

Tell Claudienne has been in communication with Flow and notes that they have now cancelled the cable and Internet services at your family residence in Mandeville.

We wish you all the best.

Dear Claudienne,

I live in the Corporate Area.

Please find out for me where a child can get counselling.

TB

Dear TB

Please go to the Child Protection and Family Services Agency at 48 Duke Street to have your issues assessed and for it to be determined where the child should be sent. We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell/WhatsApp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-421/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.