COURTNEY Blake didn’t start out planning to run one of Jamaica’s most enduring business machine service companies but from his days as a HEART trainee in 1982 to launching CB Machine Service Limited in 1984, Blake’s journey has been a lesson in seizing opportunities and overcoming challenges.

Blake’s entry into entrepreneurship was inspired by a desire to provide service to the retail trade and be the owner of his own business. He began repairing older mechanical machines during his tenure at National Cash Register Company, an opportunity made possible by his then-manager, Michael Anderson.

“I wanted to be the owner of my own business, and the need to provide service to the retail trade pushed me to take that leap,” Blake told the Jamaica Observer in an exclusive interview. This decision led to the founding of CB Machine Service Ltd. in 1984.

In 1988 Blake partnered with Glenroy Hopkins, merging their technical expertise to create a stronger foundation for the business. This partnership enabled the company to expand its service offerings and navigate early challenges, such as building capital. Blake credits their decision to save 20 per cent of the company’s total income as a development fund as a key factor in ensuring long-term growth.

CB Machine Service began by repairing cash registers and adding machines, but its offerings evolved alongside the needs of its clients. Today, the company supplies state-of-the-art business equipment such as Point-of-Sale systems, money-counting machines, counterfeit detectors, and retail fixtures like shelving, gondolas, and warehouse racking. It has also ventured into supermarket equipment, providing essentials like shopping carts and baskets.

The company’s ability to stay relevant lies in its adaptability. Further, its focus on comprehensive after-sales support has set CB Machine Service apart from competitors.

“We ensure the longevity and optimal performance of business machines through regular maintenance and expert repairs,” Blake, who holds the post of managing director, shared.

Still, operating in Jamaica for 40 years has come with its share of challenges. Rising operational costs –– including import-related expenses and wharf fees –– continue to pose significant hurdles. Despite these pressures, the company has maintained stability and growth by strategically managing its resources and responding to market demands.

While opportunities abound, Blake also acknowledges the challenges that come with operating in an evolving market. Government policies, particularly those that affect small and medium-size businesses, are a constant concern, yet the company’s leadership remains focused on innovation and customer satisfaction as the keys to staying ahead.

Plans to enter new industries

Blake has disclosed plans to enter new industries, including medical equipment servicing and restaurant machinery.

“We are excited about the introduction of restaurant equipment to our product line,” Blake said, describing the move as part of their strategy to diversify their offerings and meet the needs of emerging sectors. Further, Blake and Hopkins remain focused on balancing tradition with innovation, after four decades in business.

The company is also exploring collaborations with money transfer companies to improve supplies and technological capabilities. “Our goal is to assist in supplies and technological skills for quicker and more effective service,” Blake explained, adding that the decision reflects CB Machine Service’s ongoing commitment to provide innovative solutions that enhance operational efficiency across industries.

CB Machine Service has built a robust client base across retail, banking, and commercial sectors. The company works with supermarkets, pharmacies, and financial institutions to ensure the smooth operation of critical equipment. Its portfolio includes banking tools like currency counters, counterfeit detectors, and line belts.

“Our clients value not just the products but the reliability and peace of mind we bring to their operations,” he said.

CB Machine Service’s story isn’t just about its products and services; it’s also about its role in the community. The managing director says the company has supported health fairs, educational programmes, and social initiatives, from the Sigma Run to school behavioural projects.

According to Blake, this commitment to corporate social responsibility reflects the company’s belief that business success goes hand in hand with community engagement.

“From time to time we actively contribute to the welfare of the community through donations and participation in community events,” he added.