Dear Claudienne,

I am seeking your assistance with an urgent issue regarding my mortgage application at JN Building Society (JNBS). I currently live overseas and have been transferring funds to my JNBS account as instructed, but my account balance is not reflecting these updated transfers.

Details of Transfers:

On November 20, 2024, I transferred $490,000.00 from my NCB account via Educom (RTGS) to the account number provided by JNBS. On November 22, I made another transfer of $290,000 from NCB to the same account. Also on November 22, I transferred funds from Educom (RTGS) to that same account. Additionally, on November 22, I transferred $100,000 from my Scotiabank account to the same JNBS account.

After noticing that my account balance was not reflecting these deposits, I contacted JNBS customer service. The agent repeatedly informed me that only the initial $40,000 deposit— made when I first opened the account — was showing in my account.

To help resolve the issue, my mother visited the JN branch in Half-Way-Tree, St Andrew, and presented the NCB transfer receipt to a representative. The rep confirmed that the money was deposited successfully. However, when I provided the account number to which I had been instructed to transfer the funds, the representative stated that my name was not associated with that account number.

At this point, I became confused and concerned, as over $1 million is either in someone else’s account or unaccounted for. The representative then said she would freeze the account where the money was deposited.

I am urgently seeking your help to resolve this situation, as these funds are critical for my mortgage application.

Regards,

AS

Dear AS

Tell Claudienne has been in communication with the JN Group Corporate Communications Department. The JN Group has sent the column the following e-mail:

“Thank you for your continued attention to this matter. Our JN Bank team has been in contact with the member and it was identified that she was indeed inadvertently provided with an incorrect JN Bank account number, which she was instructed to deposit her funds to. For this we have sincerely apologised to the member for the inconvenience she faced. The funds have since been returned to her account and we remain in contact with her regarding this and her other ongoing business with the bank.

Once again, thank you for facilitating this query.”

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell/WhatsApp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.