Dear Claudienne,

I live in St Andrew and for three months I have been having problems with the Wi-Fi and phone service I get from Digicel.

Every time I turn on my television I see the message “waiting to initialise” on the screen.

I made at least six reports to Digicel about the problem and on three occasions the company sent a technician to my house.

While the technician was at my house the television seemed to be working OK, but once he left and I turned it off and on again the problem reccured.

Two weeks ago I called Digicel and the customer agent transferred me to their technical team.

The technical team diagnosed the issues I was experiencing with the television as a timing problem and gave me a list of instructions for the technician to follow to address the problem.

When I gave the technician the list of written instructions, he said they were rubbish and refused to try them to fix the problem.

The technician changed the cable box, but I still have no television, Internet, or phone service.

I would appreciate your help.

BS

Dear BS

Tell Claudienne contacted Digicel and notes that they have fixed the problems you were having with your television, Internet, and phone service.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876- 936-9436 or cell/Whatsapp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.