NCB dismisses WhatsApp message regarding ABM closures
National Commercial Bank building

KINGSTON, Jamaica – National Commercial Bank Jamaica Limited (NCB) is advising members of the public of a fake WhatsApp message currently being circulated that refers to the closure of certain NCB automated banking machines (ABMs).

Considering the fake message, NCB said it is still assessing its ABM operations with its service providers and the authorities to ensure the safety and security of customers, employees, and service providers, following the spate of robberies against courier services and ABMs across the island.

“The safety of our staff, customers, and service providers remain our top priority, and as such, we are actively assessing our operations to ensure that every measure is taken to protect their lives and safety. We continue to encourage customers to consider utilising our digital channels such as online banking and the mobile app for bill payments, transfers and balance checks, where possible,” the statement read in part.

“We recognise the inconvenience this may cause and appreciate your understanding as we prioritise the safety and well-being of all involved. In the meantime, we will continue working closely with the relevant authorities and stakeholders toward the safety and security of our staff, customers, and service providers,” the statement added.

On Tuesday, March 21, a security guard was beaten by gunmen during an attempted robbery at an NCB ATM at Bank House Mall in Mandeville.

READ: Security guard beaten in attempted robbery at Mandeville ATM

This followed a brazen attack in Portmore, St Catherine on Beryllium couriers.

Three Beryllium security guards were shot Sunday, March 19 while servicing an automated teller machine at Scotiabank in Braeton Parkway. The criminals reportedly made off with more than $20 million.

READ: 3 guards shot in Scotia ATM robbery – cops probe if heist linked to similar incident in Feb

As such, NCB is encouraging its customers to make purchases with their debit, credit, and prepaid cards, as well as through Lynk, where possible. It is also urging customers to use our mobile and online banking services to make transfers and bill payments.

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