KINGSTON, Jamaica — The National Water Commission (NWC) says it welcomes the announcement by the Office of Utilities Regulation (OUR) of its intention to undertake an audit of its billing and metering system.

NWC President Mark Barnett said that as a statutory body and an extensively regulated utility service provider, the NWC is always open to appropriate scrutiny and examination of its systems and operations.

Barnett further pointed out in a news release that the present NWC billing and metering system is extensively used by local and international utilities and was implemented with the full knowledge of the OUR and other critical stakeholders.

The release said the Customer Suite system used by the NWC since 2009 was recognised then as the industry-leading customer care and revenue cycle management system, providing a single solution for managing all

customer-interfacing processes from simple inquiries to complex billing and billing investigations.

According to the NWC, while no system is perfect, it is confident that its billing and metering system and the bills being generated are accurate and timely.

The NWC is therefore not opposed to the OUR auditing its system, the release said.