I’ve been going to a gym for two years now and I am having a problem with one of the employees. She is a part-time yoga instructor and she spends several hours a day in the exercise room practising yoga routines. Whenever she’s there, she demands that the heat be turned up to 90 degrees.

She says she will develop problems if it’s not. She will not allow the heat to be lowered and is rude to me if I ask her to lower it or if I lower it myself. I am a paying member. I should not have to accommodate the wishes of an employee, yet if I approach the temperature gauge, she snaps at me to leave it. The room is for everyone’s use when there is no yoga class. If I were to complain, what action should the manager take? If he didn’t want to reprimand her, would he then get in trouble?

IT sounds as if you would rather not complain, but this gym’s employee is out of control and doesn’t know her place.

Customers’ needs should be placed above employees’ needs, and your request for the temperature to be less than 90 degrees seems more than reasonable. It also sounds as if the manager might be a bit afraid of this yoga instructor, which is absurd. It’s kind of you to be overly tolerant of her, but she needs a lecture on customer service and the proper way to treat paying members. Go ahead and complain, and if the manager is fearful of her, go above his head and complain to the gym’s owner. This yoga instructor deserves to be scolded.

– Creators News Service