Dear Editor,

A recent visit to the Sovereign Centre with friends was transformed into an embarrassing scenario when the electricity supply went. The power cut only affected the dining area. When we attempted to discussed the matter with the security guard, he responded disrespectfully. He further outlined that we should contact management because they place pressure on employees to close the establishment.

I was really offended by the treatment received and a number of observations and suggestions have come to my mind which I note below:

1. Given that the food court knows the eleven o’clock closing time, they should implement a cut-off time, during which they only serve take-out.

2. Can’t the security guard give a courteous warning to patrons fifteen minutes ahead of closing time?

3. The various security companies should ensure that customer service training is given to all guards before they are placed on location.

4. If staff is being pressured by management it causes them to mishandle customers, eventually that will affect the business of the food court’s stores and other businesses located on the property.

5. The management of the Sovereign Centre must remember that customer service is key to maintaining revenues for the various businesses located on the property.

Aggrieved Customer

St Andrew