Dear Editor,

Since last Friday, February 7, 2014 I had been experiencing problems with my Internet service. On the day in question I made a formal report to my Internet service provider LIME. I was given a fault report number and informed that a technician would be assigned to rectify the problem.

On Tuesday, February 11, 2014 I called LIME Customer Care and spoke to a technician. He assisted me remedying the situation. I would like to publicly thank him for the level of patience and professionalism he displayed throughout the problem-solving episode. I found him extremely knowledgeable and confident. He was able to take me through the steps necessary in order to restore the Internet service, as well as explain the lack of browsing capability I was experiencing.

While I did not get his full name, his christian name is Chris.

Not very often do we hear of competent and pleasant customer service, especially as it relates to our utility companies. My recent experience with LIME has restored my faith that all is not lost. This incident also made me wonder why those in customer care cannot at all times be respectful to all customers, regardless of who the customer is. Thank you, Mr Chris, you’ve restored my confidence in customer care.

Wayne Campbell

waykam@yahoo.com