WHEN conflicts arise in a professional setting, the resolution process will be different from in the streets where you can use your fists to get your point across.

In fact, all workplaces have policies for dealing with what is usually inevitable when people of different personalities get together in one place. It’s important that you know your workplace policy on conflict — usually contained in the company handbook — before you decide to shove your offensive cubicle-mate during a fight over printer paper.

Tracy- Ann Nelson, training assistant at the Dispute Resolution Foundation, said dealing with workplace conflict is a different ball game than what obtains in one’s personal space.

Instead of fist fights or loud outbursts, Nelson suggested these tips for how to resolve workplace conflict in a professional manner.

Have a staff meeting

“Use this opportunity to throw your ideas out and ask yourself what you would do if you were the manager or supervisor. Find ways to prevent issues from being blown out of proportion.”

Know the individual’s personality

In dealing with workplace conflict it is best to know the different sides of each employee and how to deal with them. People are from different environments and they have different personalities, so one word or statement may cause a fiery reaction.

Avoid confrontations

People interpret things differently so have them sit down with you on a one-on-one basis and ask what the issue is. When you’ve done that, explain yourself and find the most professional solution.

Avoid malice

Conflict often leads to malice; however, in organisations you need productivity and customer service. You don’t want customers to feel offended by your tone of voice or how you respond if they ask to speak to Jane, who you’re currently malicing.

Try mediation

Nelson said getting a workplace mediator or training employees in mediation helps to build the organisation and motivate employees. Knowing that you can sit and work through issues without becoming explosive is a good feeling.

Importantly, Nelson encourages employees to know how to divert issues and deal with others to foster growth and productivity. “You may be going through your lowest time but put aside the sadness and put on a smile,” she said.