Dear Editor,

All LIME customers would have seen by now an accompanying letter with their November bill from the CEO of LIME Caribbean, Martin Roos, informing them of an additional monthly fee of $262, inclusive of taxes, as of January 1, 2015. According to LIME, customers who do not sign up for e-billing will have to pay this additional cost to have their bill printed and sent to them by traditional mail.

This decision by LIME is unfair since the company has given their customers less than two months’ notice of their intended action to impose this added charge on monthly bills.

What’s more, there are many customers who do not have access to a computer. What about LIME customers who might not be as computer savvy as others? Will there be any provisions made at the LIME branches to assist customers in signing up? The November dated letter by the CEO did not mention anything to this effect.

According to LIME, their decision to go e-billing is more convenient and cost-effective, however, I humbly ask: Is this decision more convenient for all your customers?

LIME’s decision to impose this additional charge at this time is most ill-advised and goes against good customer service.

What about those customers who are on a fixed income, such as pensioners? What about customers who are on a wage freeze?

Additionally, the recent acquisition by LIME’s parent company of Flow will drastically limit the Jamaican consumer ability to choose. This move cannot be in the best interest of the customer. What is the message being sent by LIME? Should we expect more of this high-handed approach in the future?

LIME’s decision has certainly put a damper on the festive season. I hope LIME will revisit its decision and give their customers a bit more time so we may all have a merry Christmas.

Wayne Campbell

waykam@yahoo.com

www.wayaine.blogspot.com