KINGSTON, Jamaica (JIS) — The National Land Agency (NLA) has introduced new online forms as part of its continued bid to improve service delivery and satisfy customer demand.

Available at the NLA’s website at www.nla.gov.jm, the new forms will guide customers in properly completing an application, thus reducing the rejection rate of documents submitted to the Land Titles division.The forms are application to discharge mortgage; application to note change of name; application to note death; application to note marriage; application to be registered on transmission; application to replace lost or destroyed duplicate certificate of title; caveat against registration; transfer of land; and withdrawal of caveat.Manager, Marketing and Public Relations at the NLA, Nicole Hayles, said that the objective is to reduce errors and save clients time and money.“What we notice is that when persons submit their applications and we go through the vetting process, we sometimes pick up errors on those applications. We have to return those forms to the applicant, and that results in time being lost as well as money they have spent,” she pointed out.Hayles, who was speaking to JIS News following a Visioning Workshop at the Jamaica Conference Centre, downtown Kingston, recently, said customers can also utilise other NLA products, such as eLandjamaica and iMap.She explained that eLandjamaica allows persons to pay for various services using a credit card or a subscription account, while iMap Jamaica is a free online service, which allows persons to find parcels of land via an interactive map.With iMap, Hayles informed, “you can also get your valuation number, if it is that you want information to make payment on your property tax”.“So, we pride ourselves in delivering timely and efficient service, as we are big on improving customer service and ensuring customer satisfaction… ; anything that is positive and will result in the development of our nation and in achieving Vision 2030, then we are on board for that,” the Marketing and Public Relations Manager affirmed.The Visioning Workshop was one of a series of consultations organised by the Office of the Cabinet to improve customer service delivery in the public sector.The main objective is to review the state of service and agree on elements of service excellence.