Dear Claudienne

 I am a domestic worker. My mother who is 98 years old and unable to walk has been receiving bimonthly assistance through the Programme of Advancement Through Health and Education (PATH)

 Between December 12, 2018 and March 16, 2019 I had to travel to the USA on family business and was personally unable to collect the funds for my mother.

 Before departure, I visited PATH to make arrangements for a family friend to collect the payments on my behalf, but in my absence PATH did not give her the allowance.   

Since returning to Jamaica I have made numerous visits to the PATH office in an effort to have them resume the bimonthly payments for my mother. However, PATH has not done so.

PATH eventually told me that they needed to visit my home in order to ensure that my mother was alive.

A social worker from PATH finally visited my home and then I was told that the payments for the period of my absence would not be available. But that the payments would resume as of the date that they visited my home.

However, it is now July 2019, and I have still not received any assistance from PATH to help with my mother’s medical bills and other expenses.

I would very much appreciate your help in getting PATH to clarify if my mother is still eligible to receive the bimonthly payment.

OG

 Dear OG

 Tell Claudienne contacted PATH and requested them to do an investigation.

The PATH manager on investigating learned that on your return to the island, a social worker visited your home and spoke to one of your relatives who was caring for your mother while you were at work.

Your relative made negative remarks about you to the PATH social worker and this resulted in the agency deciding to discontinue the payments for your mother.

Since Tell Claudienne contacted PATH we note that you have been interviewed by the social worker. You have told us that the problems have been sorted out and that PATH has agreed to resume the payments for your mother during October.

We wish you all the best

NCB CREDIT CARD PROBLEM RESOLVED

Dear Claudienne

I have an account at the Bay West Branch of National Commercial Bank (NCB)

On July 12, 2019, I attempted to make a payment of $8,000 on my credit card via online banking.

On adding my credit card information and attempting the first step  I realised that the money had gone to the wrong merchant. However, I had not given instructions online for my money to be sent to that account.   

I immediately contacted the bank and they told me that they would have the problem rectified within 10 working days. However, the money hasn’t been returned to me nearly one month later.

A representative from the bank contacted me on the 19th of July 2019, and gave me the assurance that by the end of the day the problem would have been rectified. However, nothing was done.

 I am therefore kindly seeking your assistance to have the matter rectified.

AP

Dear AP

Tell Claudienne has been in communication  with NCB and the bank has informed the column that they have contacted you and resolved the issue.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436/ cell 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.