AT the end of May, Scotiabank branches located in Christiana, Falmouth, Portmore, Port Antonio, Port Maria and St Ann’s Bay were converted to the digital model, which essentially means many day-to-day transactions, including cash transactions, will now be conducted using a digital channel.

Here is what you can now expect at these locations:

• Smart ABMs with increased functionality will be available at these branches to assist with the majority of transactions previously serviced over the counter.

• Customers are able to do cash or cheque deposits, local and US-dollar withdrawals, loan and credit card payments in just a few seconds using the smart ABMs.

• When cash is deposited using the smart ABMs accounts are credited immediately and a receipt generated for each transaction.

• Scotiabank’s digital branches are Wi-Fi-enabled zones, where you can use tablets provided by the bank or your own device to access online banking.

• Dedicated assistance is available for persons needing help with using the bank’s online and mobile channels.

• Going forward, representatives at these branches will be more focused on customer engagement, including offering assistance with financial advice and planning as well as addressing customer service queries.

• The digital model increases the capacity of the bank to better serve customers as it reduces the wait time in lines and deepens customer engagement.

Dayne Bucknor, district vice-president at Scotiabank, says that as customers continue to migrate towards self-service options he anticipates that this model will form part of the new normal for the local banking industry going forward.