Sagicor received high praise for its data management and analytics to achieve high-level business success at an international panel which explored success stories in building data-driven cultures in global businesses.

The commendation came from distinguished vice-president for data and analytics strategy and chief data officer (CDO) of Gartner, Alan D Duncan, at a panel hosted by Gartner — renowned technological research and consulting firm based in Stamford, Connecticut.

Appearing on the panel for chief data officers, Opal Donaldson-Cross, Sagicor Group Jamaica’s assistant vice-president responsible for data and analytics, pointed to the importance of a strong relationship between human resources and information technology departments to drive data innovation within companies. “Because we’re a group of companies with different sub-cultures and objectives, one of the main things that we ensured we did at Sagicor was getting all the leaders involved in the vision of a data-driven culture. I think that was absolutely important,” Donaldson-Cross said. “Our president and CEO, Christopher Zacca, has led the charge by letting our team members know how important data is to our overall digital strategy. He has coined the objective for Sagicor to be a leader in data analytics within the region in another four years. Driven by that, we have actively gotten the leadership involved across the group,” Donaldson-Cross added.

Donaldson-Cross noted that once the senior leadership team was on board, the Human Resources Department became essential in the next phase of moving data and analytics forward through team members in the businesses. “Data may be technical, but it is at the core of what we do, so we need all our people to have an acceptable level of data literacy to move the processes forward,” she said. “Working along with HR has been great in setting up a system of accountability for team members and bridging the knowledge gap. We tried our best to demystify the ‘techy’ stuff, and through working with HR department we created mandatory trainings, with testing involved. This gave us a measure of how we were progressing.”

Donaldson-Cross encouraged businesses to take stock of their existing company cultures and use that to build data literacy. “For example, one of the things we did was capitalise on our competitive spirit at Sagicor by coming up with a Data Innovation Challenge. Our marketing team helped us to come up with the branding and showcasing of our talent, and we invited team members to pitch their ideas for awesome prizes,” she said.

She noted that from that initiative, the group saw several innovative ideas being brought forward from team members to transform their respective areas and push Sagicor to the next level and that the leadership team is now working to implement those ideas.