Claudienne helps a pensioner
Dear Claudienne, I live in Canada. I applied for my National Insurance Scheme (NIS) pension in March 2019 and to date (November 2021) the matter has not been finalised despite numerous correspondence on my part to several senior directors in the Ministry of Labour and Social Security.
I applied for my NIS pension in March 2019, and in December 2019 I received a cheque for CAN$474.97. Up to April 2020, I did not receive any further payment nor did I receive any details about the CAN$474.97 that I had received in December 2019. On July 20, 2020, I received an e-mail from the NIS director for international social security, explaining that he had been advised that I did not have enough contributions to qualify me for a pension. He said that the CAN$474.97 I had received was a one-time pension grant.
On February 9, 2021, I sent the NIS director confirmation of 742 weeks of pension contributions that had been made by NCB on my behalf and pointed out that he had told me that 510 weeks was the minimum weeks of contributions required to receive a pension. On February 10, 2021, the NIS director informed me that he had received the NCB records that I sent him and my pension would be reprocessed.
On May 4, 2021 the permanent secretary of the Ministry of Labour informed me that my pension was being processed and that I would receive it by June 2021. I was told to contact the director of fund accounts. She was contacted, and on September 1, 2021 she informed me that CAN$2,085.11 had been sent to me in July 2021 representing the period November 23, 2017 to May 31, 2021. She also stated that I would be receiving further payments biannually.
My address was changed in August 2020 and although I have always written my current address on all correspondence since March 2019, on October 5, 2021, I was told that the cheque was sent to my previous address. The permanent secretary informed me by e-mail that my address would be updated and the cheque reissued and sent to my new address. The e-mail that she sent me was also copied to the director of international security for his department to send the reissued cheque to my new address. However, to date, I have not received the reissued cheque.
I am seeking your assistance in having the Ministry of Labour and Social Security process my pension so that a cheque is sent to me by a secure method that is traceable.
SF
Dear SF
Tell Claudienne has been in communication with the director of the national insurance and the director of international security at the NIS and notes that you have now received the cheque and are receiving your scheduled pension payments.
We wish you all the best.
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