Dear Claudienne,

I have owned a Flow phone with the same number for a number of years, and have been purchasing credit for same. I have retired and have relocated. I signed up for a Flow package, YARD & ROAD (Internet & mobile Plan), on March 28, 2022 with a security deposit of $2000. The following day a Flow technician visited my home and advised that the Flow Box was not close enough for me to get service. He did not say when I would get it, and so I waited without any communication from them. I investigated and discovered that there were two boxes on the street behind me which were closer and advised them, but they still did not give me service.

However, a month down the road I received an invoice by e-mail showing a balance of $3,820.56. On investigating, (after numerous calls) I was told that the service was on the phone. I told them I did not know of this as I had subsequently applied and received Internet service from Digicel. I have also had postpaid phone service from Digicel for many years. I advised them that I had signed an agreement for a Yard & Road package and not a road package only. I told them that the agreement was broken without my knowledge, and therefore I was not liable for that charge. And furthermore, I had not used their service. Because I have refused to pay this amount, they have blocked me from using the phone and I have lost my $1,000.00 prepaid credit.

They have also indicated that they are going to continue to bill me until I pay the bill. They are holding me down and taking my little pension from me and that is not fair. It’s a shame I retired with a perfect credit rating, and Flow has messed that up.

Your assistance would be greatly appreciated.

ES

Dear ES,

Tell Claudienne has been in communication with Flow in respect of your concerns. You have informed the column that the company has addressed your problems.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.