One definition of professionalism states that it is “a person’s ability, competence, and behaviour in a particular profession. It is aiming for high standards, a remarkable performance, and better connections with patrons and co-workers”.

It aims to develop a courteous attitude when interacting with one’s peers at the workplace. It is a style of conduct typically designed to be composed, in control, impartial, cordial, and generous. It combines several traits, not just academic proficiency or polite behaviour. All of this comprises professionalism, but, alas, not all who claim professionalism possess these qualities, despite being super certified and trained to the pinnacle.

The workplace throws people of varying personalities, attitudes, and behaviours together in a space and they are forced to synergise. This synergy has the propensity to produce unmatched success. It can also manifest hell or heaven on Earth depending on where you are hired and with whom you work.

In an office environment, it’s important to be thoughtful when it comes to your interactions, acknowledging other people’s time and how you treat them. However, you must never lose sight of the fact that people will be people, so lower your expectations when you meet that ‘professional’ with whom you will be required to spend some time, irrespective of how long.

According to Katy Curameng, director of career planning and development at the University of Massachusetts, “In the working world, your professionalism incorporates the way you carry yourself, your attitude, and the ways you communicate with others. Being professional can ensure a positive first impression, successful interpersonal relationships, and a lasting reputation within your organisation and industry.”

This is the ideal, but in reality, there is always that one office tyrant who is clad daily in a suit masquerading as a professional, demoniacally foaming at the mouth and terrorising all. They totally ignore the importance of workplace etiquette and how critical it is to ensure that their presence not be a burden on others’ work experience while employed to the organisation. The significance of a legacy to be proud of is totally lost as they trudge through the office like an obnoxious drill sergeant who must be saluted at every turn.

Higher level learning institutions will deliver multiple lectures on the subject of professionalism and its importance. Being a professional requires that the requisite knowledge, skills, and development are displayed in the execution of one’s duties. Seniority should teach an individual something about professionalism, but this is not always the case, despite their possession of a catalogue of degrees — not everyone is trainable. Practising proper workplace professionalism should matter, but this is of no concern to an amoral individual. Employees who act professionally and respect others rarely encounter disagreements or conflicts.

Success and how it is achieved is different for everyone, but engaging workplace decorum can accelerate you regardless of your career goal. If you honour commitments; practise professionalism; and stay dedicated, productive, and respectful of those around you, building an excellent reputation and workplace likeability within your organisation will happen naturally.

Sandra.currie@utech.edu.jm