Petrojam reinforcing commitment to better customer service
PETROJAM Limited is reinforcing its commitment to enhanced customer service as the company seeks to strengthen customer relationships and enhance its growth strategies in the petroleum market.
Petrojam’s new general manager, Telroy Morgan, made the announcement at a breakfast meeting recently hosted by the company to engage the company’s retail and industrial customers.
Highlighting the importance of this engagement activity Morgan noted that it was aligned to Petrojam’s core value of being customer-focused. “At Petrojam we are a customer-centric organisation, committed to understanding and meeting their needs, and this morning’s breakfast meeting is one demonstration of this commitment to ensure that we don’t lose sight of this value which is the key to improved customer satisfaction, loyalty, and the overall success of our company,” he said.
Morgan assured customers of Petrojam’s commitment to the initiative which, subject to board approval, is expected to be launched by December 2023. He also mentioned several mid- to long-term undertakings of the organisation, including plans to incorporate biofuels into its product mix and to ramp up asphalt production to more than 230,000 barrels per year.
In line with its commitment to corporate social responsibility Morgan informed that Petrojam will be collaborating with its customers and other stakeholders to implement a revolutionary programme that integrates rubber and plastic into asphalt. This project is in its preliminary stages and trials are currently being conducted for the rubber asphalt phase.
The customers were also reminded of the benefits of making Petrojam their supplier of choice as the company’s track record of supply reliability to the market, high standards of quality control and assurance, market responsiveness, continuous improvement, and its highly trained and qualified team were highlighted.
“Petrojam plays a significant role in ensuring the country’s energy security and has an unmatched record of supply reliability. We ensure that, at any given time, we have the desired product at the desired volume and desired quality. We also have a comprehensive quality assurance system that guarantees you, our customers, the delivery of petroleum products of the highest quality and traceability; and in fact we are well advanced in obtaining ISO 17025 quality management certification for this operation,” the Petrojam GM stated.
“We are also very market-responsive and are committed to continuous improvement in all aspects of our operations. Our company is staffed by a highly trained, qualified, and dedicated team that ensures the best products and services are delivered,” Morgan added.
Regency Petroleum Limited’s CEO Andrew Williams was pleased with the outcome of the customer engagement breakfast. “Regency Petroleum distributes bulk and retail petroleum products within western Jamaica, and we are currently expanding. I am happy to note that we currently purchase all our fuels and petroleum products from Petrojam. Coming into today’s event I was looking forward to an update from Petrojam on how it will continue to serve its loyal customers, like Regency Petroleum, through avenues like the customer loyalty programme. That was delivered,” Williams noted.
“It was also a pleasure to welcome the new general manager and personally express our appreciation to the operations and marketing team for the First World-standard service they provide customers. We look forward to continuing and deepening our relationship with Petrojam,” Williams continued.
Petrojam Limited is Jamaica’s sole oil refinery. The company plays a significant role in Jamaica’s energy sector and economic development by providing essential fuels for transportation, manufacturing, and other sectors that rely on petroleum products.