ST JAMES Jamaica – The Global Services Association of Jamaica (GSAJ) has condemned Monday’s strike by taxi operators which affected operations in the business process outsourcing (BPO) sector.

President of GSAJ, Anand Biradar expressed deep concern over the matter.

“The current strike by taxi operators is causing significant disruption to the daily operations of the BPO industry – impacting productivity and service delivery. It not only affects the employees and their families but also threatens the stability and growth of our industry, which is a critical pillar of the Jamaican economy,” Biradar expressed in a release from the GSAJ Tuesday morning.

“GSAJ acknowledges the right of individuals to protest and advocate for their rights. However, it is essential that such actions do not impede the livelihoods of others or the functioning of key industries. The BPO sector has been a resilient force in driving economic growth, especially during the challenging times of the COVID-19 pandemic. It is crucial that we maintain operational stability to continue providing quality services to our global clients,” he added.

Meanwhile, the GSAJ is expressing support and gratitude to the transport operators, who came out on Tuesday “in support of all hard-working Jamaicans.”

“We especially thank our workforce, who have remained committed to offering quality service,” the GSAJ release stated.

The BPO organisation is calling on the Government and other stakeholders to intervene swiftly to resolve the matter and restore normalcy.

“GSAJ remains committed to supporting its members and ensuring that the BPO industry continues to thrive, contributing to the economic development of Jamaica,” the GSAJ expressed, adding that it supports the Government of Jamaica in its efforts to “maintain public order, discipline, and accountability among service providers to the Jamaican public.”

Taxi operators decided to withdraw their services beginning Monday, June 10, due to what they described as “the daily injustice being meted out to them”.

The decision was taken on Sunday June 9, amidst concerns including ticket issuing and the demerit points systems.