KINGSTON, Jamaica – Flow Jamaica is reporting a severe act of vandalism that has disrupted services for numerous customers in the Half Way Tree and New Kingston area and its environs.

Flow’s Senior Manager, Communication, Danielle Savory said vandals set fire to fibre cables after breaching a manhole, causing significant damage to the company’s infrastructure in the early hours of Friday.

“This is an unfortunate and senseless setback on a busy Friday that has left many customers and business places without essential voice and internet services,” Savory said in a news release.

“Our technical teams have mobilized repairs and we are committed to restoring services as swiftly as possible, however, such vandalism has wide-reaching effects,” she added.

Savory said based on the nature of the damage, the company is still working to assess the number of customers impacted.

Flow said it continues to face significant challenges with ongoing vandalism and theft of its network infrastructure, leading to substantial repair costs. Despite significant investment in securing the network, these destructive actions impose major inconvenience to customers and considerable financial burden to the company, the communication provider said.

Flow said it is dedicated to providing reliable services and is working tirelessly to restore connectivity for affected customers.

The company is asking for the patience and understanding of its customers as it works to remedy the situation.