KINGSTON, Jamaica — The Ministry of Energy, Transport and Telecommunications has announced a new protocol to guide toll-free access for authorised aid and relief vehicles, following the resumption of normal toll operations in the aftermath of Hurricane Melissa.

The measure, effective Monday, November 10, is designed to ensure that humanitarian responders can move swiftly through toll corridors as they deliver critical supplies, personnel and assistance to affected communities.

Portfolio Minister Daryl Vaz said the move by the Toll Authority reflects the Government’s commitment to fast-tracking national recovery efforts.

“The Government remains committed to supporting relief and recovery operations across the island. We understand that time is of the essence and this expedited protocol ensures that no legitimate aid mission is hindered by administrative or logistical delays,” Vaz said.

Under the new system, ministries, departments and agencies (MDAs), non-governmental organisations (NGOs), charitable bodies and international partners involved in relief work must submit a written request for toll access to the Toll Authority of Jamaica.

Requests must include the date of travel, the organisation name and authorised contact, the vehicle make, model and licence plate, the driver’s name and licence number, the toll corridor to be used, the destination or communities being served, and the details of any security escort (vehicle, license plate and driver).

Applications should be emailed to the Toll Authority at toll.authority@mtw.gov.jm, jerome.palmer@mtw.gov.jm, or directed via telephone at (876) 929-5119 or (876) 929-6393. Approvals will be processed within nine hours or less.

Private individuals or volunteer groups participating in recognised relief efforts may also apply, with verification conducted by the authority.

Once approved, a letter of authorisation will be issued to permit toll-free passage. Drivers must present this letter at toll plazas, where concessionaires will keep copies for audit purposes.

Existing arrangements remain unchanged for marked emergency and security vehicles, including police, fire, ambulance and military units, which will continue to have unrestricted access.

The protocol will stay in place until government-led recovery operations are completed.

Vaz also extended appreciation to emergency responders, utility crews, volunteers, families, the entertainment sector, corporate Jamaica and other private groups for their continued support in restoring normalcy across the island.