NWC Amnesty realised nearly $800 million for State-owned utility
KINGSTON, Jamaica — The customer amnesty and relief programme granted by the National Water Commission (NWC) in January 2025 generated $769.0 million in collections for the State-owned utility company.
It also processed over 15,000 customer requests and resolved approximately $1.9 billion in legacy debt.
The information is contained in the 2025 edition of the Economic and Social Survey Jamaica, a publication of the Planning Institute of Jamaica.
The amnesty also provided targeted relief to pensioners and beneficiaries under the Programme of Advancement Through Health and Education (PATH), to support reconnections, reduce arrears, and protect access to essential water services.
Following the general amnesty, there was a focused Micro, Small & Medium Enterprise amnesty executed between September and December 2025, yielding $17.5 million in collections and addressing a further $18.2 million in arrears.
The PIOJ said this reflected a balanced approach to revenue recovery, social protection, and financial sustainability.
