Managing business etiquette
Business etiquette is essential to creating a respectful atmosphere in the workplace.

Imagine being at your workplace or in a meeting with rude, distasteful, and disrespectful individuals.

Do you think it's their human nature?

It is a possibility that it could be their personality or is it the result of not knowing business etiquette or not being appropriately trained.

According to GCF Global, "Business etiquette refers to the requirements and expectations of social and business behaviour, practices and conduct prescribed by social convention, and a code of ethical behaviour among professionals."

Business etiquette is essential in improving communication, growing professionally, and creating a respectful atmosphere in the workplace.

In organisations, a set of manners is accepted or required in that company for all members and every profession. Violating business etiquette is considered offensive, resulting in consequences such as denial or even termination of a job. As such, managers must train prospective employees to equip them with the mannerism or behaviour they are expected to have.

Business etiquette comprises but is not limited to how to conduct yourself in your office, meetings and events, treat clients or co-workers, follow dress codes, send e-mail, talk on the phone, etc.

It might seem easy, or maybe not, but the upside to teaching employees business etiquette results in a stronger relationship between customers and employees. Moreover, employees will feel better each day about their jobs.

Charles Rolle, CEO of Refresh Remodeling in The Bahamas, explains that business etiquette impacts organisations. "Business etiquette is essential as it suggests professionalism and respect for customers and colleagues," he said, noting that it is a pathway to guide professionalism and respect in an organisation, which increases productivity and creates a fulfilling work environment.

"Having business etiquette, such as good manners and so on, you will connect better with customers and co-workers, which will create more job opportunities and success," he charged.

You might think your employees or co-workers know the necessary business etiquette, but you would be surprised. Learning and practising business etiquette, especially in organisations, is fundamental to its success and productivity; hence, everyone should know it. If you are not sure you do, take the time to learn and understand it.

Dr Jacqueline Coke Lloyd is a transformational leader and managing director of MYM Group Limited. She is a people, organisational, and middle manager development professional. She is also the founder of Young Entrepreneurs Association, national productivity ambassador, speaker, author, and adjunct professor. Send responses to the Jamaica Observer or

Jacqueline Coke Lloyd

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