OUR

News

Cooper’s Pen pledge

Holness targets December start to relocate displaced residents

BY HORACE HINES Observer writer

August 29 12:30 AM

Cooper’s Pen pledge

News

‘A master of the craft’

Jamaicans mourn veteran broadcaster Dervan Malcolm

August 29 12:28 AM

‘A master of the craft’

News

Holness to tighten eviction rules

BY HORACE HINES Observer writer editorial@jamaicaobserver.com

August 29 12:26 AM

Holness to tighten eviction rules

News

Vincent Chen eulogised as a man of quiet strength

BY KASEY WILLIAMS Observer staff reporter kaseyw@jamaicaobserver.com

August 29 12:24 AM

Vincent Chen eulogised as a man of quiet strength

News

Leon Bailey among donors for St Andrew NC back-to-school treats

August 29 12:22 AM

Leon Bailey among donors for St Andrew NC back-to-school treats

Sports

GATHERING STEAM

Powell credits Ayub brilliance as Kingsmen roll to 3rd win

BY RUDDY ALLEN Staff reporter ruddya@jamaicaobserver.com

August 29 12:22 AM

Powell credits Ayub brilliance as Kingsmen roll to 3rd win

Sports

US college-bound Blackwood breaks new ground for Sydney Pagon

BY PAUL A REID Observer writer reidp@jamaicaobserver.com

August 29 12:20 AM

US college-bound Blackwood breaks new ground for Sydney Pagon

News

Farewell, ambassador

August 29 12:10 AM

Farewell, ambassador

Latest News, News

JPS responds to OUR’s customer access recommendations following office closures

August 25, 2026

KINGSTON, Jamaica — The Jamaica Public Service Company Limited (JPS) says it has put in place further measures to address customer access to its servi...

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OUR acquiring equipment to verify quality of telecoms services

June 11, 2026

KINGSTON, Jamaica — Within the next few months, the Office of Utilities Regulation (OUR) will have the capacity to independently verify the quality of...

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OUR gives JPS till Monday to provide report on islandwide blackout

June 6, 2026

KINGSTON, Jamaica — With the Jamaica Public Service (JPS) indicating that power has been restored to customers islandwide, the Office of Utilities Reg...

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Utilities still rebuilding from Melissa as hurricane season begins, regulator says

June 3, 2026

KINGSTON, Jamaica — Parts of Jamaica's utility sector have yet to fully recover from Hurricane Melissa as the country enters a new Atlantic hurricane ...

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OUR approves multi-layered insurance plan for JPS ahead of 2026 hurricane season

June 2, 2026

KINGSTON, Jamaica — The Office of Utilities Regulation (OUR) has approved combined insurance coverage of US$106.6 million, via a parametric insurance...

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Paulwell wants consumers to be compensated for dropped calls and data failure

April 21, 2026

KINGSTON, Jamaica—Opposition Spokesman on Telecommunications, Phillip Paulwell, is calling for the Office of Utilities Regulation (OUR) to launch an i...

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Small Business Association calls for OUR and JPS to reconsider 7% bill increase

December 29, 2025

KINGSTON, Jamaica — Small Businesses Association of Jamaica (SBAJ) President, Garnett Reid, is appealing to the Office of Utilities Regulation (OUR) a...

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JPS named CACU utility provider of the year

December 7, 2025

KINGSTON, Jamaica — The Jamaica Public Service Company Limited (JPS) has been awarded the inaugural Utility Provider of the Year by the Consumer Advis...

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OUR to monitor utility billing relief after the hurricane

December 2, 2025

KINGSTON, Jamaica — Jamaica's utilities regulator said on Tuesday it would monitor temporary customer billing relief measures announced by major servi...

OUR launches interactive map and webpage to track post-hurricane utility restoration

Latest News, News

#EyeOnMelissa: Paulwell calls on OUR to monitor JPS’ billing actions amid storm

October 25, 2025

Opposition Spokesman on Energy Phillip Paulwell has called on the Office of Utilities Regulation (OUR) to intervene to “prevent any unfair practice” b...

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Beryl contributed to over 100 per cent increase in customer reports to OUR

January 2, 2025

KINGSTON, Jamaica - Hurricane Beryl contributed to a 103 per cent increase in complaints to the Office of Utilities Regulation (OUR) during the 2024 J...

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Paulwell opposes OUR’s proposal to increase consumers’ contributions to the Electricity Disaster Fund

November 11, 2024

KINGSTON, Jamaica — Opposition Spokesperson on Energy and Climate Change, Phillip Paulwell has voiced strong opposition to the Office of Utilities Reg...

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OUR orders JPS to reverse current bill increases in September

Light and power company won't pursue disconnections to affected customers

August 28, 2024

KINGSTON, Jamaica — The Jamaica Public Service (JPS) has been instructed to adjust September electricity bills to correct disproportionate increases i...

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Energy Ministry establishes JPS customer complaints email addresses

August 20, 2024

KINGSTON, Jamaica — The Ministry of Science, Energy, Telecommunications, and Transport has established dedicated email addresses to streamline the pro...

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JLP calls for halt to JPS bill payment requirement and swift investigation

August 19, 2024

KINGSTON, Jamaica — The Jamaica Labour Party (JLP) is calling on the Office of Utilities Regulations (OUR) to immediately instruct the Jamaica Public ...

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Vaz requests probe into JPS electricity bill spike

August 19, 2024

KINGSTON, Jamaica — Energy Minister Daryl Vaz will formally write to the Office of Utilities Regulations (OUR) for an investigation into multiple comp...

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OUR urges JPS customers to verify electricity restoration

August 16, 2024

KINGSTON, Jamaica — The Office of Utilities Regulation (OUR) is urging Jamaica Public Service (JPS) customers in parishes reported as being fully rest...