Several months ago, I set up an account on the LIME website to top up my mobile phone, believing it would be more convenient, as I would not have to hunt for a location where I could purchase credit.

Three mobile numbers and two credit cards were used to set up the account, but to date, I am unable to review my purchase history whenever I log on to the account. Yes, I receive an e-mail notice each time I top up any of the three numbers, but I am unable to view the overall account activity when logged in.

In addition, my wife’s card has been double-billed on two separate occasions when it was used to top up one of the phone numbers.

We have both called LIME on several separate occasions and, as usual, they have promised to have their technical people check the issue of inaccessibility to the purchase history online, and have their accounts people check the two incidents where the card was double-billed.

I would, however, like to hear from LIME before my time on this earth is over as neither issue has been addressed to date.

RV

Dear RV

We contacted the Corporate Communications manager at LIME and note that your problem has been resolved. LIME told Tell Claudienne that they have spoken with you and have apologised for all the inconvenience you experienced. They said that as a “make good” gesture they have offered you a complimentary trial of an upgraded service.

Good luck.

Dear Claudienne,

I am a part-time lecturer at a professional college in Kingston.

I submitted a claim for $58,800 to the principal of the college for the semester ending June 2009, but I was only paid a half and no explanation was given.

From September 2009 I have also been querying short payment of a claim I submitted for $67,000 but was paid $66,010.00.

Despite of several e-mails and photocopies to the principal there has been no response.

I have arranged several meetings with the principal, but they all fell through at the last minute.

I have also written to the chairman about the matter.

Could you kindly assist me to have this matter resolved.

MC

Dear MC

The chairman of the professional college told Tell Claudienne that the principal told him that you were short-paid because you did not complete certain tasks assigned to you. He said that you were opinionated and there was apparently a personality clash between you and the principal.

Nonetheless, the chairman who bankrolls the college said he would pay you, and we note that he gave you the cheque last Monday.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.