The JMMB Group on Wednesday officially reopened its upgraded integrated financial life goals centre location in Fairview, Montego Bay.

The newly renovated centre offers complete commercial banking services to complement the Group’s current suite of investments and insurance brokerage services.

“The build-out of commercial banking services at this location is in keeping with the holistic approach being taken by JMMB Group — to cater to the range of financial needs of its individual and business clients so that they can achieve their goals,” CEO of JMMB Jerome Smalling said in a press release from the company.

JMMB’s integrated financial life goals centre will allow the financial institution to capitalise on existing synergies and efficiencies across the Group, while offering a new way of financial partnership with clients. The expansion follows on the growth in the clientele being served at the existing JMMB Bank Church Street location and the increased economic activity taking place in western Jamaica.

As a result, JMMB Group has sought to expand its offering to both meet the growing needs of clients and facilitate the growth projected in the western end of the island. JMMB Bank’s Church Street location will continue to provide commercial banking and money transfer services, while complete commercial banking operations will be provided at JMMB’s Ocho Rios, Knutsford Boulevard, Mandeville, Haughton Avenue and Portmore financial life goals centres.

Since entry into the commercial banking foray a year ago, JMMB has expanded its operations; established strategic partnerships with key stakeholders, such as car dealerships and the Realtors’ Association of Jamaica; grown its deposit and loan portfolios; introduced new offerings such as online corporate bulk upload to facilitate ease of payments for corporate clients; and bolstered its online banking platform — JMMB Moneyline — with additional features to provide its clients with greater access and facilitate ease of transactions.

The Way Forward

In sharing insight into the way forward for JMMB within the context of the group’s financial partnership approach, Smalling said “As a financial life goals centre, JMMB is seeking to maintain an enjoyable client experience by reducing wait time for clients, provide value-added services and continue to eliminate non-value-added fees, while offering easy and convenient access to services through our digital channels.

“Client satisfaction remains our top priority and we will continue to deliver on JMMB’s brand promise, and where we see gaps, we will seek to put measures in place to ensure our clients receive exceptional service,” he continued.

JMMB is also eyeing the provision of automated teller machine (ATM) services across Jamaica, particularly where it has no physical presence, in order to increase access to its banking services.