Dear Editor,

Up until a week ago I had a soft token and was able to use online banking to transfer funds between my National Commercial Bank (NCB) accounts. Now I can’t and have been having no ends of botheration getting my password reset. I have made six calls from Florida over the past five days and got the same Mulberry bush tactic after being asked my name, middle name, date of birth, which branch my account was opened, my account number, my address and e-mail address on file then, after being asked to hold while my account details are verified/pulled up, the other questions come:

“Can you state an amount that was deposited to your account and by what means and one withdrawal amount?” I provide as requested.

Every bank employee follows the spiel taught to them and they are all quite polite, but, for me, obsequiously so. Then comes the stale news, “You need to have your password reset; we’ll send you an e-mail. Kindly reply with the word confirmation then we’ll send you an e-mail with a temporary password with instructions to reset your password.” This latter promise was only kept twice. I am still waiting for the most recent promise to be kept.

Then came a fresh problem that they are having technical problems sending out e-mail, but their team is working on the problem.

I was beginning to lose it and said as much to the last clerk with whom I spoke.

To cut a long story short, I am fed up with the whole process which is still unresolved since at the time of composing this (7:00 pm Sunday, June 13) the promised e-mail has not arrived!

NCB needs to revisit its operations and teams to ensure greater efficiency in the modern world or else my suggested meaning NCB may need to be taken seriously, Not so Competent Bank!

Rev Clinton Chisholm

clintchis@yahoo.com