Dear Editor,

Most countries have migrated to the use of bank cards for everyday financial transactions, and so merchants, governments, and service providers now utilise bank cards, either debit or credit, to accept payment for goods and services.

However, the case of Jamaica has been underlined by poor data services, universal bank fees, and poor communications with customers. Some banks which have a minimal physical presence either in-person or automatic banking machines (ABM), and then charges are significantly more for using a competitor’s banking machine.

What’s more, all ABM transactions attract fees which are like a tax by these companies for using them, thus reducing the available income for actual goods and services.

I recently had my bank card cancelled due to fraudulent activity being conducted overseas, and had I not called to request clarification about a local transaction that was declined I would not be aware that these fraudulent activities had occurred. No one from the institution in question had sent out any notice to me to advise of this situation. In speaking with a representative from the bank I was told that the card replacement could be expedited; however, no written communication was issued to me then, neither has any information been provided by the bank about this matter since our conversation.

Doing business and living in Jamaica is proving to be increasingly frustrating and difficult, proving to me that it is not only the financial strains and lack of opportunity that create pressure, but the way business is conducted. The lack of communication is frustrating for those of us who live by the rules.

Unfortunately, the people we elect to oversee the banking sector have rallied behind the bankers, instead of the members of the public who suffer from their indifference.

And, as in the days of slavery, there is nothing short of armed revolt that seems to be able to change this situation relating to living here. This is truly unfortunate in these modern times.

Feeling banked

St Andrew