KINGSTON, Jamaica — Telecommunications company Flow has completed its transition to 100 per cent eBilling which becomes effective on January 1, 2025.

This move to paperless billing is part of the company’s ongoing efforts to provide more efficient, convenient and environmentally responsible services to its customers.

With eBilling, Flow customers will receive their bills directly via email, thereby gaining quicker access to their account information. Customers will also be able to access, download and keep track of their bills using the company’s My Flow App.

This service is available 24/7, reducing wait times and making it easier for customers to track their payments on any device at any time.

“We are excited to complete this transition to eBilling and encourage all our customers to embrace the service which offers a faster, more secure, and convenient way to manage their accounts,” said Nyree Coke, director of customer experience at Flow. “This move not only allows customers to have real time access to their billing information but it also aligns with our vision to be more eco-friendly by reducing paper waste.”

In addition to being more convenient, eBilling offers security benefits. Customers can avoid lost or delayed bills and will benefit from enhanced privacy with email delivered statements.

“Our commitment to innovation and improving customer experience is at the heart of this change,” continued Coke. “eBilling helps ensure our customers can access their bills whenever they need them, and it’s part of our ongoing mission to make life easier for all our Flow Jamaica customers.”

Customers may visit Flow’s Self Help Hub for additional guidance on reading their bills and using the company’s convenient online payment options via Fast Pay and the My Flow App. For more information, customers may also dial 100 from a Flow mobile or send a message via Flow’s WhatsApp channel at 876 620 2200.