Flow issues rebates to over 230,000 customers affected by Hurricane Melissa
KINGSTON, Jamaica — Telecommunications provider Flow has announced rebates for more than 230,000 fixed-line customers who experienced service disruptions caused by Hurricane Melissa.
While some areas retained service during the storm, many communities especially in western Jamaica faced significant outages as Flow’s infrastructure sustained heavy damage.
According to the company, the rebates are part of a broader set of customer-focused measures implemented before and after the hurricane. Ahead of the storm, Flow provided all mobile customers with 1GB of complementary data and reassured customers with outstanding balances that no disconnections would occur, allowing Jamaicans to stay connected with loved ones.
In the immediate aftermath, Flow teams visited some of the hardest-hit communities, distributing free SIM cards, data plans and phones to help residents reconnect during recovery.
Flow’s Customer Experience Director Nyree Coke emphasised the company’s commitment to supporting affected customers.
“Our customers have been through a difficult period, and we know communication is essential during times like these. These rebates are part of our commitment to stand with our customers and communities as they rebuild. We will continue to prioritise compassion, transparency and support as we restore services across the island,” she said.
Flow confirmed that all fixed-line customers whose services remain offline will automatically receive rebates, calculated from October 29 until the day before service restoration, continuing monthly until service is fully restored. Customers will be notified via email and SMS each time a rebate is applied.
The company noted that November rebates will appear on December bills, with additional rebates for the periods November 21 to December 8 and December 9 to December 23 reflected on January 2026 bills.
Flow urged customers with active services to maintain regular payments to ensure smooth application of rebates and prevent disconnections from overdue balances predating November 1.
The company added that technical teams are working closely with national emergency agencies and utility partners to accelerate service restoration, deploying technicians immediately as commercial power is restored.
Customers requiring payment support or additional assistance can contact the Flow customer experience team via email at customerfirst@cwc.com or WhatsApp 876-620-2200.
