Dear Claudienne,

I am writing to seek your assistance regarding a billing dispute with Flow Jamaica.

In August 2025, I applied to have a post-paid service added to my Flow cellphone (876-xxxxxxx). I later received a follow-up call confirming that my request had been forwarded for processing. However, I never received the service.

After contacting Flow, I was informed by an agent that I needed to have my SIM card adjusted in order to access the post-paid service. This requirement was never communicated to me when I initially applied. Despite this, I have been receiving bills for the service and, more recently, emails threatening legal action, including the use of bailiffs.

I reported the matter to Flow, and while I was told it would be escalated, the issue was not resolved. I am now being asked to pay for a service that I never received.

I would appreciate your help in resolving this matter.

GH

Dear GH,

Tell Claudienne has been in communication with Flow Jamaica regarding your complaint. The company has acknowledged that a billing error occurred.

Flow Jamaica provided the following response:

“Thank you for bringing GH’s case to our attention. We have reviewed the complaint and acknowledge that a billing error led to her dissatisfaction.

We have since made the necessary adjustments to her account and have apologised for the inconvenience caused. Further details were also communicated directly to GH. We take this opportunity to reaffirm our commitment to serving the needs of all our customers.”

We wish you all the best.

Have a problem with a store, utility, or company? Telephone 876- 936-9436 or CELL/whatsapp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.