KINGSTON, Jamaica — Shadow Minister of Local Government and Participatory Democracy, Natalie Neita Garvey is calling for the creation of a Smart Municipal Jamaica Initiative to transform municipal corporations into digitally capable, citizen-centered institutions.

Neita Garvey made the call on Wednesday during her contribution to the Sectoral Debate in the House of Representatives.

She said the initiative would enable citizens to be able to apply online for permits, licenses and municipal approvals, track applications in real time, and receive predictable timelines.

Additionally, citizens would be able to escalate unresolved delays, pay fees digitally, access service requests through unified platforms, receive updates automatically and rate service experiences.

Neita Garvey told the Parliament this would also allow Jamaicans to monitor infrastructure projects, participate in consultations and access municipal information transparently.

“This is not a dream. Systems exist and we can no longer delay this mordernisation through the application of digital technology,” said Neita Garvey who is also Member of Parliament for St Catherine North Central.

“The Jamaican citizen deserves no less in 2026. This is really the dignity of knowing, nothing more,” she stated.

The opposition spokesperson also told the Parliament that it is time to create a National Municipal Digital Platform. “Jamaica must create a unified digital ecosystem connecting municipal corporations across Jamaica,” she noted.

She explained that the common platform would have integrated standards, shared technology, interoperable systems, one citizen portal, one municipal identity framework, and a single national standard of responsiveness.

“Whether a resident lives in urban Kingston, rural St Thomas, Manchester, Portland, or St Elizabeth, service quality should be the same. The question is not whether Jamaica can digitise local government. The question is whether Jamaica can afford not to,” she remarked.

Neita Garvey also said it was time for Jamaica to embrace smart cities and climate resilience. She cited that Jamaica is among the countries most vulnerable to climate-related disruption, pointing to flooding, coastal vulnerability, drainage failure and  disaster response delays.

“These are not hypothetical concerns; they are lived realities,” Neita Garvey said. She posited that a modern municipality should know, in real time, which gullies are blocked; which shelters are not resourced; which communities face elevated flood risk, and where illegal dumping is occurring.

Neita Garvey said technology should help save money but, more importantly, it should help save communities. As such is also calling for service standards and municipal guarantees, arguing that “citizens deserve predictability”.

She said, “If a permit normally requires 15 working days, publish it. If road repair requests require inspection within 72 hours, publish it. If sanitation complaints require response within defined periods, publish it. If there is a garbage collection schedule for each community, publish it”.

Neita Garvey said if targets are missed, “explain why, accountability deepens trust”. She argued that too often, citizens are expected to endure indefinite waiting while systems provide little clarity.

“No modern institution should function indefinitely on the phrase: “We are looking into it,” she said, adding that, “At some point, citizens quite reasonably ask: “For how long?”