KINGSTON, Jamaica — Flow technicians are working to restore connectivity after a reported act of vandalism disrupted broadband, landline and cable services in Stony Hill, Red Hills and surrounding communities.

In a release, Flow said several fibre lines and cables were damaged on Wednesday morning, causing extensive damage to its network infrastructure. The company’s technical teams are assessing the extent of the damage and carrying out repairs.

“We understand how significantly an interruption to connectivity affects our customers, their families and businesses. Connectivity is essential to how people work, learn, communicate and manage their daily lives, and we sincerely apologise for the disruption this incident has caused,” said Danielle Savory, senior manager, communications, Flow.

“Our teams are working urgently to repair the damage and restore services, and we will continue to provide updates as restoration progresses.”

The disruption comes as families, schools and businesses prepare for the start of the new school year, when reliable connectivity is increasingly important for accessing educational resources, completing online transactions and supporting business operations.

Flow condemned the deliberate damage, saying the incident highlights the broader threat posed by vandalism to Jamaica’s telecommunications infrastructure.

The company renewed its call for stronger laws, meaningful penalties and consistent enforcement to deter people from deliberately targeting telecommunications networks.

“Telecommunications infrastructure is critical national infrastructure. When it is damaged, the impact extends well beyond individual customers, as it disrupts communities, businesses and essential aspects of everyday life,” Savory said.

“Protecting these networks must be treated as a national priority, and there must be meaningful consequences for those who deliberately put connectivity and communities at risk.”

Flow said it will continue working to restore affected services and provide updates through its social media channels.

The company also thanked affected customers for their patience and understanding while repairs are being completed.