Digicel Business has announced that it has retained its Cisco Gold Certification as well as the Master Cloud Managed Services Provider designation for its operations across the Caribbean – the highest levels of partner certifications from Cisco.

“We are thrilled to have retained these certifications, which make Digicel the most certified telecoms partner in the Caribbean and speak to the credibility and competence of our team of over 140 highly trained ICT experts across the Caribbean,” a company release quotes Martin Carroll, chief operating officer of Digicel Business.

“This is very important to us and our customers. Delivering scalable, innovative and reliable solutions to our customers that will help them to drive efficiency and increase their bottom line form a huge part of our focus at Digicel,” Carroll added. “However, the other equally important aspect for us is to provide them with a world class support system — and this is what we’ve been able to do using Cisco’s customer satisfaction best practices and marketing support.”

Digicel Business explained that to earn Gold Certification it had to meet the rigorous standards set by Cisco in terms of networking competency, service, support and customer satisfaction.

The company said that as a Cisco Gold Certified Partner it has “met the requirements for attaining the broadest range of expertise across multiple technologies by achieving Cisco-advanced specialisations in the areas of enterprise networks architecture, security architecture, collaboration architecture, data centre architecture, and service provider architecture”.

In addition, Digicel Business has integrated Cisco Hybrid IT, (the resale of cloud and managed services), into its offerings which ensures high customer satisfaction in collaboration with Cisco.

Meanwhile, the Master designation to provide Cisco-powered cloud and managed services adds to Digicel’s extended range of over 640 accreditations, further cementing its commitment to helping its customers increase efficiency and maximise profits.

“More and more companies, especially MSMEs, are seeing the benefits of outsourcing their day-to-day IT management and computer support, and that is where Digicel Business comes in. By delivering end-to-end managed services which includes provisioning, management and maintenance of the products and services offered together with Cisco and backed by our Tier III-certified data centre, customers can now focus their capital on building their core business rather than investing in IT assets,” added Carroll.

The Cloud Master Service Provider designation also recognises Digicel Business’ investment and commitment to providing cloud and managed services at Cisco’s highest standards. The shared goal is to help businesses and organisations realise faster time to value.

These certifications will see Cisco continuing to provide Digicel Business with access to comprehensive sales, technical and life cycle services, training and support for its customers, the company said.