Dear Claudienne,

JPS’ slogan is “Powering What Matters”. I guess then, based on my experience, I don’t matter!! The only thing that works effectively in their app is the payment part. Now let me explain why to me it seems, “I DON’T MATTER!!”

I made a report to the JPS that a street light in front of my house was not working. Without the street light it is pitch dark and I cannot afford to have the outside lights on my premises on all the time, as my electricity bill is already high. In April 2022, I submitted a report on the JPS app, about the non-functioning street light and when I followed up with the representative in June, she informed me that my complaint had been assigned for a technician to fix. When it was not fixed, I again followed up in July and was then told that my complaint could not be found, as it was no longer on their system. I then resubmitted my complaint but to date (September 5, 2022) nothing has been done.

In the meantime, unfortunately, another electricity problem occurred at my house and I called the JPS on August 23 after submitting a report on August 21 on the app. After I experienced on and off power in my house and could not turn on my ceiling lights, outside lights and ceiling fans because the light kept chipping out, the electrician told me that the JPS would have to come and check their connections. When I called the JPS about this problem, again on August 26, the representative told me that my complaint had not been assigned so she could not give me an update as to when the problem would be addressed.

So with the street light malfunctioning and the electrical supply issues in my home, it is very frustrating. It seems to me that the power I want “DOES NOT MATTER.”

After airing my electricity problems on the JPS’ Facebook page on August 27, 2022 within a few hours the company offered an apology. However, up to September 5, there is still no street light and the electricity supply in the house is still problematic.

I would appreciate your help in this matter.

KT

Dear KT,

Tell Claudienne has been in communication with the Jamaica Public Service Company about your concerns and notes that the street light and problems in your house have been fixed.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.