KINGSTON, Jamaica — Consumers who have purchased Pan-Caribbean Sugar Company Limited-branded packaged sugar are being asked to return them to the point of sale to seek appropriate redress, the Consumer Affairs Commission (CAC) said in a statement on Wednesday.

It follows an advisory that Pan-Caribbean Sugar Company Limited has issued a product recall notice, specifically, packaged brown sugar in sizes 0.5 kg, 1.0 kg and 2.0 kg with manufacturing dates March 30 – April 12, 2026.

Consumers are to look for the following batch numbers: 01-2026 to 01-2028, 02-2026 to 02-2028 and 03-2026 to 03-2028.

The CAC said under the Consumer Protection Act, consumers are entitled to remedies where goods are found to be faulty, not fit for purpose, or do not match the description provided at the time of purchase.

These remedies may include repair, replacement, or refund, depending on the nature of the defect and the circumstances of the purchase.

Citing health and safety concerns, the CAC noted that, since there is a potential health or safety risk, consumers are strongly urged to immediately discontinue use of the product and return the product to the point of sale as soon as possible.

The agency said in cases involving serious health risks, consumers should seek medical attention where necessary and retain any medical documentation to support their claim.

Reminding businesses of their obligation to uphold consumer rights and to respond promptly and fairly to complaints the CAC said consumers experiencing difficulties in obtaining redress are encouraged to contact the Consumer Affairs Commission for assistance.

For further information or to lodge a complaint, customers can contact the Consumer Affairs Commission on 876-619-4222. Complaints can also be submitted via the website at cac.gov.jm or email info@cac.gov.jm.