Up close with Samantha Anderson
THIS week we go up close with Samantha Anderson, who is Partner Channel Sales Performance Lead, Flow Business Jamaica.
AW: What was your first job?
SA: Call centre customer care agent. I started in 2001 at Cable and Wireless Jamaica. I worked in the mobile segment where my roles and responsibilities included delivering excellent customer care services to our mobile customers. I later evolved to take up another role, still within the call centre, to become technical customer care agent. Duties included supporting our Internet service customers in Jamaica and other Caribbean countries. This included troubleshooting various issues from modem configurations to e-mail set up options.
AW: What would you say is your best career achievement to date?
SA: Upskilling and widening my career path through receiving my postgraduate diploma in training and education from the Vocational Training Development Institute, VDTI. This was a significant milestone, as imparting knowledge and guidance to another human being through training gives me a great sense of self-fulfilment and accomplishment.
AW: When would you say you have worked the hardest?
SA: The time in my life would have to be managing both school and work at the same time. After achieving my diploma, I had to work in order to finance pursuing my Bachelor of Science in Business Administration. This period in my life forced me to develop critical time management skills that were used to successfully stay at the top of my game at work and successfully complete my bachelors.
AW: What is your go-to place/quote for inspiration?
SA: My go to place is to Hollywell where it’s calm, which gives me a chance to meditate and relax.
My mantra and way of thinking is, “Failure does not exist for me, if I haven’t achieved what I set out to achieve, and it doesn’t happen in a particular time frame, it doesn’t mean that I will never achieve it”. What it requires or will take is rethinking, a bit of dusting off if I should fall, and get up and go again.
