CIBC FirstCaribbean International Bank Jamaica conducted a system upgrade which affected select customer credit card transactions on the weekend.

It’s the second bank this year to inconvenience customers following a system upgrade.

“We conducted a systems upgrade last week following which there were intermittent issues on our network,” managing director of CIBC FirstCaribbean Jamaica, Nigel Holness, stated in a mailed response to Observer queries on Wednesday. The bank, in apologising to customers, indicated that the matter was resolved.

“While the majority of payment transactions during the period was successful, in very specific circumstances customers may have had issues with their transactions. These have now been resolved,” added Holness.

In May this year, First Global Bank (FBG) spotted a technical issue on its new platform and decided to take it offline for a few days. During that period, customers were required to enter the bank’s branch network to conduct certain business transactions.

Last year, two banks, CIBC FCIB and National Commercial Bank Jamaica (NCB), experienced security breaches at Visa credit card facilities managed by third-party service providers. At the time, CIBC FCIB placed high-risk cardholders on alert to the possibility of fraud. NCB announced that it would replace its Visa and MasterCards in order to protect customers from possible fraud.

Holness indicated that the matter on the weekend was void of a breach.

“There was no breach of client information,” stated Holness when asked.

The Jamaican operations are part of CIBC FirstCaribbean, the largest, regionally listed bank in the English and Dutch Caribbean serving over 500,000 accounts in 17 markets. It is part of the wider CIBC Group based in Canada.