Dear Editor,

This is an open letter to Digicel Jamaica:

I am a disgruntled, mad, miserable, postpaid 4G broadband Internet customer from a little community in St Elizabeth called Queensbury. Don’t let the name fool you, we are not descendants of the British royal family, we are poor, hard-working citizens who aspire to be a part of this global village.

The Internet service which we depend on to be apart of that village leaves a lot to be desired.

I cannot continue to pay a bill for which there is no service since the second week of October 2017. I demand an answer as to why we have not been getting any service yet each month a bill comes. It is costing me thousands of dollars each week to get data so that my son can get his assignments done and e-mailed to his lecturers.

But the straw that has broken this camel’s back is when I see my husband having to take my son to Southfield and Corby and park on the side of the road in the middle of the night in these times so that my son can get his assignment done to meet the deadline. My son just called me on one of those outings saying, “It’s scary. I shouldn’t have to be doing this. We should be way beyond this. I don’t think Daddy and I should be putting our lives on the line like this.”

As I type this letter I am close to tears to see what my family has to be going through to access the Internet. And we are not the only ones; others too are suffering at the hands of so-called Internet providers.

I would just like to say thank you, though, for helping our children flunk their courses, for being one of the many stressors in our lives, for helping us to spend more than we have been earning buying data when we are supposed to be postpaid customers, and for putting our children at risk by sending them all over the place when we don’t have the funds to top up the data in order to access this very precious commodity. And, above all, thanks for being extraordinarily uncaring.

This is totally unacceptable, you must do better; even if it’s just an explanation as to why we have been out of service for so long. Is there anyone out there who can help us please?

Liz Myers

micahmyers@outlook.com