Dear Editor,

To say I am frustrated by what passes for customer service from Flow is a terrible understatement.

Here’s the reason: I returned from a brief trip abroad in mid-July and discovered that both my landline and Internet service were out. My fault — a bill was overdue.

The following day I went and paid what I owed and even advanced some funds towards the future bill.

I asked the lady who collected the money when both services would be restored and she assured me within five minutes.

When I reached home the landline was back in operation, but two weeks later the Internet was still down. I called umpteen times, heard the same voice recording, “Let me put you through to one of our technicians who will help you,” or words to that effect. The phone to which I am transferred is never, ever answered, so in frustration and gross annoyance I unplugged the modem and returned it to their main office.

The front-office person tried to get me to allow them another chance, but I tried as politely as I could to tell her I am not interested because this is “2016 not 1620”. I asked her to put on the report form that she was writing up that I returned their modem and she did and gave me a copy. I learned later that I had paid for the modem so it should not have been taken from me when I returned it!

I went to the said office some days later to apply for cable just for the Olympics month. The Flow staffer wrote me up and told me that a technician would be at my house on the July 7, but nobody came during the long four-hour band she gave me, but a technician called later that day saying he called my cell number and the call went straight to voicemail. I have no control over that. So he agreed to come yesterday (Wednesday). He called to verify my address and when I told him where exactly, he promptly said there is no cable service in Sligoville because he also lives in Sligoville.

What the hell is going on here? To talk about customer service at Flow is to indulge an oxymoron.

It seems the company that bought out Flow has more dollars than sense!

Rev Clinton Chisholm

clintchis@yahoo.com